FAQ
WHAT COMMERCIAL VAN & TRUCK SHELVING, LADDER RACKS AND ACCESSORIES DOES AUTOCRAFTING SELL?
AutoCrafting Commercial Solutions specialize in the sales and custom installation of everything that you need to make your vehicle work for you. Our broad line of ladder racks for trucks and vans, interior shelving, van partitions, emergency and DOT lighting, snow plows, truck and van toolboxes, GPS tracking/Video systems and truck accessories allows us to meet your every need. If your profession requires a more specific type or unique piece of equipment, our relationships will allow us to find it for you quickly and economically. For more information, Contact Our Product Specialist or you can call an AutoCrafting Key Market Manager: 585-427-7220.
I JUST PURCHASED A NEW COMMERCIAL VEHICLE – HOW DO I GET MY “FREE” EQUIPMENT VOUCHER?
By purchasing a qualifying GM or Ford commercial van or truck, you now qualify for $1200 towards equipment for a FORD van, $500 for a FORD Truck or $1,000 for GM van and $500 for a GM truck. A special offer applies of up to $1000 towards the purchase of a snow plow and accessories. These programs are commonly called “GM Business Choice” or “FORD Connection” depending on your vehicle choice You may either use your free equipment voucher towards basic storage components or any truck or van accessories. For more information, Contact Our Product Specialist or you can call an AutoCrafting Key Market Manager: 585-427-7220.
I’M BUYING MY VEHICLE FROM A COMMERCIAL AUTO DEALER. DO I HAVE TO USE THE EQUIPMENT PROVIDER THEY SAY I HAVE TO SO THAT I CAN USE MY FREE EQUIPMENT VOUCHER?
No. As long as your purchase qualifies either under the FORD, GM, Dodge Sprinter or Toyota Tundra incentive program, you can use any authorized equipment provider. AutoCrafting is an authorized upfitter for GM, FORD, Dodge Sprinter and Toyota Tundra. For more information, Contact Our Product Specialist or you can call an AutoCrafting Key Market Manager: 585-427-7220.
WHAT ARE “TRADE SPECIFIC PACKAGES?”
AutoCraftings Base Package consists of 3 steel shelving units and a divider partition to separate the cargo and cab area. However, most contractors find that their storage needs are different depending on their profession. Therefore, the Base Package allows for components to be easily added that are specifically designed for plumbers, electricians, HVAC contractors, general contractors and construction workers. CLICK HERE To see our full list of trade packages or call an AutoCrafting Key Market Manager for more information: 585-427-7220.
CAN I PHYSICALLY TOUCH A PRODUCT I WANT PRIOR TO ORDERING?
AutoCraftings large inventory and local references allow you to see how a product works prior to purchase. For more information, Contact Our Product Specialist or you can call an AutoCrafting Key Market Manager: 585-427-7220.
WHAT MANUFACTURES DOES AUTOCRAFTING CARRY?
AutoCraftings main product lines include Adrian Steel, Masterack, Weather Guard, Meyer Snow Plows, Star Warning Emergency Lighting Systems, ARE truck caps, Kargo Master, UWS and Ranger Design. We also carry numerous other lines of storage and accessory solutions to fit your need. For a customized product search, Contact Our Product Specialist or you can call an AutoCrafting Key Market Manager: 585-427-7220.
WHAT EQUIPMENT WILL FIT MY FORD / GM VAN OR TRUCK?
Our layout guide ensures that your space is utilized most efficiently for your make and model of commercial vehicle. If you have specific application questions about your make and model vehicle, AutoCrafting has product specialists that can help make sure you order the correct products. Contact Our Product Specialist or you can call an AutoCrafting Key Market Manager: 585-427-7220.
DOES AUTOCRAFTING HAVE INTERIOR STORAGE SOLUTIONS FOR MY MINI VAN OR MID-SIZED PICKUP?
A majority of the equipment offered by AutoCrafting is available for mini vans, mid-sized and compact vehicles with slight equipment differences to accommodate a smaller vehicle. Due to the large number of manufacturers AutoCrafting is associated with, your selection is greater with the same quality of local installation available. Contact Our Product Specialist or you can call an AutoCrafting Key Market Manager: 585-427-7220.
HOW DO I GET A PRICE QUOTE FOR COMMERCIAL VAN / TRUCK EQUIPMENT?
AutoCrafting will gladly provide you with pricing for the items you are looking for. We will provide professional installations by Certified Technicians. For a price quote and ordering information, Contact Our Product Specialist or you can call an AutoCrafting Key Market Manager: 585-427-7220.
DOES AUTOCRAFTING SELL TO TOWNS / VILLAGES, COUNTY AND STATE AGENCIES OR AT STATE BID PRICES?
AutoCrafting continues to sell equipment to government agencies including the Department of Defense and New York State on the state bid pricing structure. AutoCraftings state bid match program allows equipment to be purchased and installed LOCALLY from state bid pricing. Some not-for-profit agencies also qualify for state pricing as well. Contact our State Key Market Manager or call toll free: 1-866-889-1867
HOW LONG WILL IT TAKE TO GET MY EQUIPMENT INSTALLED?
AutoCrafting is upstate New Yorks largest stocking distributers of Adrian, Masterack and Weather Guard storage solutions and equipment which allows orders to be fulfilled quickly and on your timetable. Our production and installation schedule allows for larger orders to be shipped to our warehouse to await the arrival of your vehicles with no storage charge. Our relationships with the states auto dealers and suppliers ensure that both equipment and vehicles are shipped in a timely manner for quick delivery. Contact Our Product Specialist or you can call an AutoCrafting Key Market Manager: 585-427-7220.
CAN I PURCHASE EQUIPMENT FOR MY EXISTING VEHICLE AND INSTALL IT MYSELF?
All AutoCrafting products are available on a cash and carry basis. However, there will be no warranty for installation or if the product fails as a result of improper installation. Installation by our technicians ensure that if you should experience problems with your purchase, your equipment is covered under our 3 year/36,000 mile installation guarantee. Contact Our Product Specialist or you can call an AutoCrafting Key Market Manager: 585-427-7220.
I DON’T OWN A “COMMERCIAL” VEHICLE BUT I WANT ACCESSORIES. CAN AUTOCRAFTING HELP ME?
AutoCrafting sells and installs a wide line of truck, van and car accessories including bug guards, brush guards, hitches, lighting accessories, seat covers, mud flaps, bed liners, toolboxes, wind guards and bed covers. Contact Our Product Specialist or you can call an AutoCrafting Key Market Manager: 585-427-7220.
HOW CAN I CONTACT AUTOCRAFTING?
AutoCraftings main showroom and installation facility is located at 170 Jefferson Road, Rochester, NY 14623. Our Syracuse location is 2211 Erie Blvd East, Syracuse, NY 13224. Our office hours are 8am-5pm EST, Monday thru Friday and 10am-2pm EST Saturdays and you can reach our retail showroom by calling 585-427-7220. Questions or comments can also be e-mailed to us at: sales@autocrafting.com
CAN I CHECK ON THE PROGRESS OF THE DELIVERY AND INSTALLATION OF MY ORDER?
Clients of AutoCrafting have password protected “Progress Sheets” to allow you quick and efficient updates 24-hours a day. This includes equipment delivery, installation progress and delivery information. Click on the “Client Login” on the homepage to check the progress of your order. Contact Our Product Specialist or you can call an AutoCrafting Key Market Manager: 585-427-7220.
WHAT IS THE WARRANTY OF AUTOCRAFTINGS PRODUCT LINE?
All parts are covered only by the Manufacturer's Warranties and/or Guarantees combined with AutoCraftings 3 yr/36,000 mile installation warranty. Installation warranty claims are handled locally at our showroom and installation facility. AutoCrafting cannot assume responsibility for use or application by the user. We have made every effort to ensure that our product lines are installed correctly and the end user is educated in its proper use. Contact Our Product Specialist or you can call an AutoCrafting Key Market Manager: 585-427-7220.
HOW DO I ENSURE THAT AUTOCRAFTING INSTALLS MY EQUIPMENT WHEN I PURCHASE A NEW COMMERCIAL VEHICLE?
AutoCrafting works with all dealers in good standing. To help ensure that your equipment is installed by qualified technicians, simply either:
- Visit our showroom prior to your purchase and preselect your equipment to help identify which vehicle fits your needs. We will then notify your dealer that your equipment will be installed
at our facility.
Or - Tell your commercial vehicle dealer that you want your equipment installed at AutoCrafting and the arrangements will be made thru your dealer for pickup, installation and delivery.
CAN AUTOCRAFTING INSTALL EQUIPMENT ON MY EXISTING VEHICLE?
AutoCrafting will install any product purchased thru either one of our locations. We will not install equipment not purchased from one of our quality suppliers – this ensures that the equipment you select will hold up to your daily demands. Contact Our Product Specialist or call an AutoCrafting Key Market Manager to have AutoCrafting professionally install your equipment: 585-427-7220.
HOW DO I SEARCH FOR A SPECIFIC PRODUCT ON AUTOCRAFTING.COM?
AutoCrafting.com’s search engine is powered by GOOGLE™. From the homepage, simply type in key words or the manufacturer’s product number of the product you wish to find. NOTE: Not all products distributed by AutoCrafting are located on AutoCrafting.com. If you are in need of a specific type of product or one the performs a specific function, Contact Our Product Specialist or call an AutoCrafting Key Market Manager to have a specific product located for you: 585-427-7220.
WHY ARE THERE NO PRICES FOR PRODUCTS ON AUTOCRAFTING.COM?
Our clients agree that no one installation will fit every individual buyer – even fleet purchases involving a large number of trucks or vans to be outfitted. Therefore, you receive a custom quote for the equipment you KNOW is needed vs. what other suppliers THINK you should need and for what they THINK you should pay for it no matter the size of your order. Contact Our Product Specialist or call an AutoCrafting Key Market Manager for a custom quote for your next vehicle: 585-427-7220.